Vehicle Service Center Hours

Monday – Friday: 7:00am – 4:00pm
Saturday-Sunday: By appointment only

Plainview Location

155 Terminal Drive
Plainview, NY 11803
888-275-7425 x209

Elmsford Location

1 Warehouse Lane
Elmsford, NY 10523
888-275-7425 x109

Vehicle Service Center

Vehicle Service Center Information

At FDBS, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service, for both new and pre-owned vehicle buyers! Allow our staff to demonstrate our commitment to excellence. We now have conveniently located repair and vehicle service centers in Elmsford & Plainview, NY. And rest assured, you can rely on our team of technicians to keep your bus maintained and running smoothly. We also provide exceptional phone support for all your technical needs.

Service Managers

Eddie Morales

Plainview – 516-506-0839 x211

Frank Ortiz

Elmsford – 516-767-2700 x109

Request an appointment with our Service Department by filling out the form below. We will confirm your appointment with you within 24 hours of receiving your request. For same day appointment, please contact us directly by phone at 888-275-7425 x109. Fields marked with (*) are required.
  • Vehicle Information

  • Contact Information

  • :


Air Conditioning:

Factory Direct Bus Sales is an installation and certified vehicle service center for Bus Air Conditioning Systems and MCC Air Conditioning Systems.

Bus Air offers the following warranty: Five (5) years on evaporators and condenser coils. Company will exchange complete evaporator or coils if leak occurs. Three (3) years on all other parts/components and approved labor.

NY D.O.T. Inspections:

All vehicles subject to inspection by the New York State Department of Transportation are required to be inspected at least every 6 months. Let us perform a Pre-DOT inspection today and prepare your vehicle for test day. Official inspections can be performed at our facility, and we are ready to handle all aspects the test process for you.

Preventative Maintenance:

The key to maintaining a low-cost, long vehicle life is proper preventative care. As the cornerstone of an effective fleet management program, preventive maintenance minimizes breakdowns, downtime, capital costs and inconvenience. Our program ensures your passengers are always riding a safe, secure bus, while also providing cost efficiency and reliability. Our certified vehicle maintenance technicians make certain each bus operates effectively and efficiently. Our maintenance standards are among the most stringent in the industry, providing each district safe, reliable buses.


We can take care of almost any mobility-related installation, maintenance or repair situation. We carry an ample supply of Braun, Ricon and other brand-name parts for common repairs. Our dedicated parts department works closely with our vehicle service center to have any necessary components ordered and delivered prior to your scheduled visit.


When you take your vehicle to Factory Direct Bus Sales for transmission service or repair, you’re also getting 40-plus years of automotive manufacturing experience and expertise. Our Certified Service expert technicians receive exclusive factory training and know your vehicle and transmission better than anyone. When it comes to transmission replacement service, we can offer you a transmission from our Genuine GM, Ford or Allison Parts brand.

Cummins Engine:

With state-of-the-art tools, advanced diagnostic technologies and certified factory trained technicians, you can rest assured knowing your engine is in good hands.


We offer suspension and brake repair at our Vehicle Service Center.  For many years, we’ve been providing exceptional repair services along with friendly customer service. We strive to build lifelong relationships with our customers by handling all of your bus, shuttle, coach and limousine suspension and brake needs efficiently along with affordability.

Body Work:

One of our specialties is bus body repair. We have years of experience repairing bus bodies from the ‘shuttle’ size bus Up to rear-engine school buses, and tour and coach buses.  All buses are repaired to meet or exceed OEM structural specifications.


We specialize in all bus and coach electrical diagnostics and repair. Our factory trained technicians get to the root of your bus’s electrical problem without hours wasted troubleshooting.

A full line of switches, buzzers, stoparms, roofhatches, etc.


Collins, Goshen, World Trans, Starcraft, Turtle Top, BlueBird, MicroBird, Battisti, Braun, Ricon, Carrier, VCI Ambulette, Federal Coach, Krystal Coach, Gretch, El Dorado, Coachworks