We Are Your Warranty Advocate

Factory Direct will be your advocate when requesting warranty from Bus Manufacturers and Component Manufacturers. Manufacturers approve or reject warranty claims. Claims are submitted to manufacturer’s warranty departments and it is they who make the final determination on labor and parts being covered under warranty. We will always do our best to get maximum coverage under warranty for our clients.

When Bringing In Your Bus for Warranty…

Call our Service Department for an appointment at:

Long Island 516-767-2700 x209

Westchester 516-767-2700 x109

When Applying for Client In-House Warranty…

Prior authorization must be obtained before the start of a warranty repair on your vehicle may begin. Before beginning work please contact our Warranty Support Representatives at 516-767-2700 x209 & Service@BirdBusSales.com. When contacting us, please have the following information available so we may expedite the process on your behalf.

Required information is as follows:

  • Name & address of repair shop selected (sublet)

  • Vehicle owner’s name & address

  • Body number and VIN Vehicle identification number

  • Make & Model of vehicle

  • Mileage of vehicle

  • Detailed description of the problem and repair

  • Photographs clearly demonstrating the defect.

  • Number of Labor hours & Labor rate requested (approval required)

When Applying for Parts Warranty

  • When requesting a warranty part, we will continue to require a body number, mileage, and the cause of the defect. We will not charge you for warranty parts at the time the parts are shipped out to you. You will have 10 business days to complete the repair and return the defective part to Bird Bus Sales.

  • When the part is shipped to you, there will be a return shipping label in the box.  If this label is not included in the box, please contact your Bird Bus Parts representative to obtain a replacement. We are now requiring a copy of your repair order explaining the repairs you made be returned with the defective part(s).

  • Warranty parts must be returned within 10 business days of the date of receipt in order to qualify for Warranty replacement. If the part is not returned within 10 business days, we will bill your account for the retail cost of the parts you have ordered.

  • If there is going to be a problem returning your parts within this 10 business days window please contact your Bird Bus Parts representative before the 10 business days have expired so we may make arrangements that do not adversely affect your account.

  • For questions regarding your warranty claim please contact our Warranty Support Team for assistance 516-767-2700 x209